Refund policy

Thirty days from when you receive your order:

If you are not 100% happy with your order, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at hello@livelifepurely.com, and we will guide you through the process. 

30 days + 7 days:

After we have provided you with the return address within the 30-day return/exchange window, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.

When returning an item for kick-back to your payment method that was used upon the order, you will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you.

Processing time:

Once your package has arrived at our facility it will take a few business (M-F) days (in rare cases, it can take up to 14 days) for us to process your request. During this timeframe, our staff will verify and account for what you have sent us.

As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process.

FYI's:

To be eligible for a refund or exchange, items must be full-sized, and at least 90 percent of the product needs to remain: this is a courtesy measure to ensure this policy is not abused (of course, we must discard the product once we receive it back). If you return an item that is broken, defective, and/or more than 90 percent used, a refund cannot be honored. Please also note that gift cards are non-refundable.

All items come with a 30-day warranty. During this period you can either return your item(s) for a full refund, get a replacement, or make an exchange. We will provide a prepaid shipping label if the defective item must be shipped back to us if the customer is choosing exchange or store credit.

Broken Product?

If your item arrives broken, within 48 hours of the delivery date, please attach a picture showing the issue(s) and describe the problem for our records.

Missing Item in Your Package?

Missing an item in the package? If you don't receive a product within 48 hours of the expected delivery date, let us know. We may provide a discount code for the product's value (with USA shipping covered) or refund its value.

Package Not Received at All?

If tracking confirms delivery but you haven't received your package, contact us. If it's en route back due to an address error not on our end, we'll still cover the USA re-shipment (4.99 USD rate) once per year per customer. Multiple address errors will be handled case by case.

No receipt of package, whatsoever?

Please contact us and let us know: in the event that tracking shows the package as delivered, we'll help with 'next steps' regarding how to likely locate the package. If the package is en route back to us because of an address mis-hap not on our end, again, we'll cover the USA re-shipment (on us!) once per year per customer (4.99 USD rate). If there was a repeated address error wherein the customer inputted a wrong address more than once, we'll address this on a case-by-case basis.

In the interest of fairness and integrity, we ask that this generous policy not be abused. If we determine, in our sole judgment, that a client is taking unfair advantage of the provisions of our policy, we reserve the right to discontinue this courtesy for that specific client.